Frequently Asked Questions

Check-in time is 4 pm and check-out time is 10am. We do not allow early check-in or late check-out.

Most of our properties allow pets. To see if the property allows pets please refer to the property description. You will also see a paw print on the top right-hand side of the property's home page. There is an additional pet fee. This fee is per pet.

20% deposit due at booking; balance due 60 days prior to arrival Cancel 60+ days before arrival → Lose 20% deposit Cancel within 60 days → No refund Extended stays & bookings $25,000+ → Full payment 90 days prior, non-refundable You may cancel your reservation within 24 hours of booking for a full refund, no questions asked. This grace period does not apply to reservations made within 60 days of arrival — these bookings are non-refundable from the time of booking. Third party travel insurance cost is due at time of purchase We highly recommend cancelation insurance

Most of our rentals run from Saturday to Saturday but we are becoming more flexible with check-in/check-out days. If you are looking for a different start date please inquire prior to booking to see if we can accommodate. Direct booking for alternate dates will not be accepted.

We recommend you purchase a comprehensive trip cancellation insurance to cover any unexpected occurrences that could result in your need to cancel or modify a reservation within the 14 day period before your arrival or during your stay. This must be purchased when booking the property.

We provide all linens including bath and beach towels to all of our properties and make all beds prior to your arrival. We also supply a bathroom "starter kit" with toilet paper, paper towels, garbage bags, dish soap, and hand soap to get you started on your vacation.

Wi-Fi information is provided upon check-in located on the Guest View Guide or in a white information binder at the property and it is also provided in your check in information.

We offer our guests contact-free check ins. You do not need to come to the office to pick anything up. Many of our homes have keyless entry. If the property is not keyless a lockbox will be onsite and we will provide you with any code that is needed at least one week prior to your arrival.

We have 24/7 support available if an emergent issue arises at your property. Please contact us at the number provided in the information binder to speak to the on-call Manager. For all non- emergent issues, please call the office during regular business hours between 9-6pm Monday through Saturday.